* { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --bg: #f9f8f6;
  --card: #ffffff;
  --text: #1c1c1c;
  --text-muted: #6a6a6a;
  /* Eniris brand red (variable names kept as --green/--green-dark/--green-soft
     for legacy reasons — values are red) */
  --green: #c8252b;
  --green-dark: #9d1b20;
  --green-soft: #fdeaea;
  --green-soft-border: #f4c5c2;
  --tip-bg: #faf3dc;
  --tip-border: #ecdfa6;
  --tip-text: #6e5a1c;
  --border: #e8e2d5;
  --input-bg: #f4f2ec;
  --input-border: #d8d3c4;
  --pending: #c8c2ad;
}

html, body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, system-ui, sans-serif;
  background: var(--bg);
  color: var(--text);
  line-height: 1.5;
  min-height: 100%;
  -webkit-font-smoothing: antialiased;
}

/* Particle-mesh background: fixed full-viewport canvas behind everything else.
   pointer-events:none means clicks pass through to the cards on top. */
#particle-bg {
  position: fixed;
  inset: 0;
  width: 100vw;
  height: 100vh;
  z-index: 0;
  pointer-events: none;
  background: var(--bg);
}

/* Make sure interactive content layers above the canvas. */
.topbar, .layout, .settings-page-wrap, .flash {
  position: relative;
  z-index: 1;
}

.topbar {
  padding: 22px 32px;
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 16px;
}

.brand-link { text-decoration: none; color: inherit; }

.top-nav { display: flex; gap: 4px; }

/* Language picker in the top-right */
.lang-picker {
  display: inline-flex;
  gap: 4px;
  padding: 4px;
  background: rgba(255, 255, 255, 0.6);
  border: 1px solid var(--border, #e8e2d5);
  border-radius: 8px;
}
.lang-btn {
  background: transparent;
  border: none;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11.5px;
  font-weight: 600;
  letter-spacing: 0.06em;
  color: var(--text-muted, #6a6a6a);
  padding: 4px 9px;
  border-radius: 5px;
  cursor: pointer;
  transition: background 0.15s, color 0.15s;
}
.lang-btn:hover { background: rgba(200, 37, 43, 0.08); color: #c8252b; }
.lang-btn.active {
  background: #c8252b;
  color: #fff;
}

.nav-link {
  color: var(--text-muted);
  text-decoration: none;
  font-size: 13.5px;
  font-weight: 500;
  padding: 8px 14px;
  border-radius: 7px;
  transition: background 0.15s, color 0.15s;
  background: transparent;
  border: none;
  cursor: pointer;
  font-family: inherit;
}

.nav-link:hover {
  background: rgba(31, 90, 69, 0.08);
  color: var(--green-dark);
}

.brand {
  display: inline-flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 8px;
  font-size: 15px;
}

.brand-logo {
  height: 38px;
  width: auto;
  display: block;
}

.brand-text {
  display: flex;
  flex-direction: column;
  line-height: 1.3;
  gap: 1px;
}

.brand-title {
  color: var(--text);
  font-weight: 600;
  font-size: 14.5px;
}

.brand-products {
  color: var(--text-muted);
  font-weight: 400;
  font-size: 11.5px;
  line-height: 1.35;
  max-width: 420px;
}

/* Legacy classes kept for backward-compat with any leftover markup */
.brand-badge {
  width: 30px;
  height: 30px;
  background: var(--green);
  color: #fff;
  border-radius: 7px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 15px;
}
.brand-name { color: var(--text); font-weight: 600; }
.brand-divider { color: #b5b0a0; font-weight: 400; }
.brand-sub { color: var(--text-muted); font-weight: 500; }

/* === Single-column layout === */
.layout {
  max-width: 640px;
  margin: 0 auto;
  padding: 0 24px 60px;
}

.main-col { min-width: 0; }

.page {
  max-width: 560px;
  margin: 0 auto;
  text-align: center;
}

.page-intro {
  margin-bottom: 20px;
}

.eyebrow {
  color: var(--green);
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.14em;
  margin-bottom: 10px;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  text-transform: uppercase;
}

.eyebrow-line {
  display: inline-block;
  width: 20px;
  height: 2px;
  background: var(--green);
  border-radius: 2px;
}

.title {
  font-family: 'Fraunces', Georgia, serif;
  font-weight: 600;
  font-size: 42px;
  line-height: 1.08;
  letter-spacing: -0.02em;
  color: #181818;
  margin-bottom: 10px;
}

.title-accent { color: var(--green); }

.title-sub {
  color: var(--text-muted);
  font-size: 14.5px;
  line-height: 1.5;
  max-width: 480px;
  margin: 0 auto 14px;
}

.lede {
  color: var(--text-muted);
  font-size: 14.5px;
  max-width: 460px;
  margin: 0 auto 16px;
  line-height: 1.55;
}

.intro-meta {
  display: inline-flex;
  align-items: center;
  gap: 12px;
  background: rgba(255, 255, 255, 0.55);
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 6px 16px 6px 6px;
  margin-bottom: 18px;
}

.intro-meta[hidden] { display: none; }

.intro-meta-text {
  color: var(--text-muted);
  font-size: 12.5px;
}

.intro-meta-text strong { color: var(--text); font-weight: 600; }

.intro-meta .avatars { margin-right: 2px; }

.intro-meta .avatar,
.intro-meta .avatar-plus {
  width: 24px;
  height: 24px;
  margin-right: -8px;
}

.intro-meta .avatar-plus { font-size: 10px; margin-left: 2px; }

.tip-banner {
  background: var(--tip-bg);
  border: 1px solid var(--tip-border);
  color: var(--tip-text);
  padding: 12px 18px;
  border-radius: 8px;
  font-size: 14px;
  margin-bottom: 18px;
  text-align: left;
}

.tip-banner strong { color: #5a4a18; font-weight: 600; }

.staff-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 14px 20px;
  display: flex;
  align-items: center;
  gap: 16px;
  margin-bottom: 18px;
  text-align: left;
}

.avatars { display: flex; align-items: center; }

.avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  border: 2px solid #fff;
  background: #ccc;
  margin-right: -10px;
  display: inline-block;
  position: relative;
}

.avatar.a1 { background: linear-gradient(135deg, #ffd0a8, #e89c6a); }
.avatar.a2 { background: linear-gradient(135deg, #c8d8ff, #7c9ce8); }
.avatar.a3 { background: linear-gradient(135deg, #ffc8c8, #d97070); }
.avatar.a4 { background: linear-gradient(135deg, #d8c8ff, #a878e8); }
.avatar.a5 { background: linear-gradient(135deg, #c8e8d0, #6ab78a); }

.avatar-plus {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  border: 2px solid #fff;
  background: #2a3f3a;
  color: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 600;
  margin-left: 4px;
}

.staff-title { font-weight: 600; font-size: 14px; }
.staff-sub {
  color: var(--text-muted);
  font-size: 13px;
  margin-top: 2px;
}

.dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  background: #2bbf6a;
  border-radius: 50%;
  margin-right: 5px;
  vertical-align: middle;
}

/* Support Terms & Conditions step */
.terms-block {
  background: var(--paper, #f7f4ec);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 16px 18px;
  margin: 14px 0 18px;
  font-size: 13.5px;
  line-height: 1.6;
  color: var(--text-strong, #2a2a2a);
}
.terms-block p { margin: 0 0 12px; }
.terms-block p:last-child { margin-bottom: 0; }

.terms-accept {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin: 6px 0 8px;
  padding: 12px 14px;
  background: rgba(200, 37, 43, 0.04);
  border: 1px solid rgba(200, 37, 43, 0.15);
  border-radius: 8px;
  cursor: pointer;
  font-size: 13.5px;
  line-height: 1.45;
  user-select: none;
}
.terms-accept input[type="checkbox"] {
  margin-top: 2px;
  width: 16px;
  height: 16px;
  accent-color: #c8252b;
  cursor: pointer;
  flex-shrink: 0;
}

.form-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 14px;
  overflow: hidden;
  text-align: left;
  box-shadow: 0 4px 16px rgba(0,0,0,0.03);
  margin-bottom: 4px;
}

.progress-bar { height: 5px; background: #e6dfca; }
.progress-bar span {
  display: block;
  height: 100%;
  background: var(--green);
  transition: width 0.4s ease;
}

.form-inner { padding: 28px 30px 30px; }
.confirmation-inner { text-align: center; }

.form-title {
  font-family: 'Fraunces', Georgia, serif;
  font-size: 22px;
  font-weight: 600;
  margin-bottom: 6px;
  color: #181818;
}

.form-sub {
  color: var(--text-muted);
  font-size: 14px;
  margin-bottom: 22px;
}

.info-banner {
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  border-radius: 10px;
  padding: 14px 16px;
  display: flex;
  gap: 12px;
  align-items: flex-start;
  margin-bottom: 22px;
}

.info-icon {
  background: var(--green);
  color: #fff;
  width: 28px;
  height: 28px;
  border-radius: 7px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 28px;
}

.info-title {
  font-weight: 600;
  font-size: 14px;
  margin-bottom: 4px;
  color: #1a3a2c;
}

.info-text {
  font-size: 13px;
  color: #355747;
  line-height: 1.55;
}

label {
  display: block;
  font-size: 11px;
  letter-spacing: 0.1em;
  color: var(--text-muted);
  margin-bottom: 8px;
  font-weight: 500;
  text-transform: uppercase;
}

.required-mark {
  color: #c4382e;
  font-weight: 700;
  margin-left: 2px;
}

/* Phone field: country-code <select> + national-number <input> side by side. The shared
   input/select rule below gives both a 16px bottom margin — collapse it on the children and
   put the spacing on the row instead so they align on one line. */
.phone-row {
  display: flex;
  gap: 8px;
  margin-bottom: 16px;
}
.phone-row #phone-country {
  flex: 0 0 auto;
  width: auto;
  margin-bottom: 0;
}
.phone-row #phone {
  flex: 1 1 auto;
  margin-bottom: 0;
}

input.input-invalid {
  border-color: #c4382e !important;
  background: #fdf3f2 !important;
}
input.input-invalid:focus {
  box-shadow: 0 0 0 3px rgba(196, 56, 46, 0.18) !important;
}

input[type="email"],
input[type="tel"],
input[type="text"],
input[type="url"],
select,
textarea {
  width: 100%;
  border: 1px solid var(--input-border);
  background: var(--input-bg);
  padding: 13px 14px;
  border-radius: 8px;
  font-size: 15px;
  font-family: inherit;
  margin-bottom: 16px;
  color: #1a1a1a;
  outline: none;
  transition: border-color 0.15s, background 0.15s;
}

textarea {
  resize: vertical;
  min-height: 120px;
  line-height: 1.55;
}

select {
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%236a6a6a' d='M6 8L0 0h12z'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 14px center;
  padding-right: 36px;
}

input[type="email"]:focus,
input[type="tel"]:focus,
input[type="text"]:focus,
input[type="url"]:focus,
select:focus,
textarea:focus {
  border-color: var(--green);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(200, 37, 43, 0.12);
}

.result {
  padding: 12px 14px;
  border-radius: 8px;
  margin-bottom: 16px;
  font-size: 14px;
  line-height: 1.5;
}

.result.match {
  background: var(--green-soft);
  color: var(--green-dark);
  border: 1px solid var(--green-soft-border);
}

.result.no-match {
  background: var(--tip-bg);
  color: var(--tip-text);
  border: 1px solid var(--tip-border);
}

.result.error {
  background: #fde9e9;
  color: #8a2c2c;
  border: 1px solid #f0c6c6;
}

.btn-primary {
  width: 100%;
  background: var(--green);
  color: #fff;
  border: none;
  padding: 14px 18px;
  border-radius: 8px;
  font-size: 15px;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  font-family: inherit;
  transition: background 0.15s, transform 0.05s;
}

.btn-primary:hover { background: var(--green-dark); }
.btn-primary:active { transform: translateY(1px); }
.btn-primary:disabled { opacity: 0.7; cursor: not-allowed; }

.btn-secondary {
  background: transparent;
  color: var(--text-muted);
  border: 1px solid var(--border);
  padding: 14px 18px;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 500;
  cursor: pointer;
  font-family: inherit;
  transition: background 0.15s;
}

.btn-secondary:hover { background: rgba(0,0,0,0.04); }

.form-actions {
  display: flex;
  gap: 10px;
  margin-top: 4px;
}

.form-actions .btn-primary { flex: 1; }

.account-badge {
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  padding: 12px 14px;
  border-radius: 8px;
  font-size: 13px;
  color: var(--green-dark);
  margin-bottom: 18px;
  line-height: 1.5;
}

.account-badge.guest {
  background: var(--tip-bg);
  border-color: var(--tip-border);
  color: var(--tip-text);
}

.account-badge strong { font-weight: 700; }

.checkmark-big {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: var(--green);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 32px;
  margin: 0 auto 18px;
  font-weight: 700;
}

.summary {
  background: rgba(0, 0, 0, 0.03);
  border-radius: 10px;
  padding: 16px;
  margin-top: 18px;
  text-align: left;
  font-size: 13px;
}

.summary-row {
  display: flex;
  justify-content: space-between;
  padding: 8px 0;
  border-bottom: 1px solid rgba(0,0,0,0.06);
  gap: 12px;
}

.summary-row:last-child { border: none; }
.summary-row .key { color: var(--text-muted); font-weight: 500; flex: 0 0 auto; }
.summary-row .val { color: var(--text); text-align: right; word-break: break-word; }
.summary-row.stack { flex-direction: column; align-items: flex-start; gap: 4px; }
.summary-row.stack .val { text-align: left; white-space: pre-wrap; }

.guest-link {
  text-align: center;
  margin: 26px 0 12px;
  color: var(--text-muted);
  font-size: 14px;
}

.guest-link a {
  color: var(--green);
  text-decoration: underline;
  font-weight: 500;
}

.guest-link a:hover { color: var(--green-dark); }

/* === Beta features section (bottom of the login page) === */
.beta-section {
  margin: 44px auto 0;
  max-width: 560px;
  position: relative;
  z-index: 1;
  text-align: left;        /* override the centered page layout */
}
.beta-section-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 12px;
  padding: 0 4px;
}
.beta-eyebrow {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--green-dark);
}
.beta-sub {
  font-size: 12px;
  color: var(--text-muted);
  font-style: italic;
}
.beta-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.beta-item {
  background: #fff;
  border: 1px solid var(--green-soft-border);
  border-left: 3px solid var(--green);
  border-radius: 10px;
  padding: 18px 22px;
  font-size: 14px;
  line-height: 1.6;
  color: var(--text);
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.03);
  text-align: left;        /* lists + paragraphs flush-left inside the card */
}
.beta-item.with-image {
  display: flex;
  gap: 18px;
  align-items: flex-start;
}
.beta-item.with-image.pos-left  { flex-direction: row; }
.beta-item.with-image.pos-right { flex-direction: row; }
.beta-item-text { flex: 1; min-width: 0; }
.beta-item-image {
  flex: 0 0 38%;
  max-width: 38%;
  align-self: flex-start;
}
.beta-item-image img {
  width: 100%;
  height: auto;
  border-radius: 8px;
  display: block;
  border: 1px solid var(--border);
}
@media (max-width: 560px) {
  /* On narrow screens images stack above the text regardless of chosen side */
  .beta-item.with-image {
    flex-direction: column;
  }
  .beta-item-image {
    flex: 0 0 auto;
    max-width: 100%;
    width: 100%;
  }
}

/* Admin: image-picker row in the beta-announcement form */
.beta-image-picker {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
  margin-bottom: 10px;
}
.beta-image-picker input[type="text"] {
  margin-bottom: 0;
  font-size: 13px;
}
.beta-image-picker select {
  margin-bottom: 0;
  font-size: 13px;
  padding: 8px 10px;
}
.beta-image-preview {
  margin: 6px 0 14px;
  padding: 8px;
  background: var(--paper, #f7f4ec);
  border: 1px dashed var(--border);
  border-radius: 6px;
  max-width: 280px;
}
.beta-image-preview img {
  width: 100%;
  height: auto;
  max-height: 180px;
  object-fit: contain;
  border-radius: 4px;
  display: block;
}

/* === Visitor-stats panel === */
.stats-totals {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(120px, 1fr));
  gap: 10px;
  margin: 14px 0 16px;
}
.stats-card {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 12px 14px;
  text-align: center;
}
.stats-card .stats-card-value {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 22px;
  font-weight: 700;
  color: var(--green-dark);
  display: block;
  line-height: 1.1;
}
.stats-card .stats-card-label {
  font-size: 11px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--text-muted);
  margin-top: 4px;
  display: block;
}
.stats-card.lang-nl    { border-top: 3px solid #c8252b; }
.stats-card.lang-en    { border-top: 3px solid #1f5a45; }
.stats-card.lang-fr    { border-top: 3px solid #4f63d2; }
.stats-card.lang-de    { border-top: 3px solid #d4a017; }
.stats-card.lang-other { border-top: 3px solid #6a6a6a; }
.stats-card.lang-unknown { border-top: 3px solid #bdbdbd; }
.stats-card.lang-total { background: var(--green-soft); border: 1px solid var(--green-soft-border); }
.stats-card.lang-total .stats-card-value { color: var(--green-dark); }
.stats-chart-title {
  font-family: 'Fraunces', Georgia, serif;
  font-size: 15px;
  font-weight: 600;
  color: var(--green-dark);
  margin: 0 0 4px;
}
.beta-item-title {
  font-family: 'Fraunces', Georgia, serif;
  font-weight: 600;
  font-size: 17px;
  color: var(--green-dark);
  margin: 0 0 10px;
  line-height: 1.3;
  text-align: left;
}
.beta-item-body { color: var(--text); }
.beta-item-body > *:first-child { margin-top: 0; }
.beta-item-body > *:last-child { margin-bottom: 0; }
.beta-item-body p { margin: 0 0 10px; }
.beta-item-body strong { font-weight: 600; color: var(--text); }
.beta-item-body ul,
.beta-item-body ol {
  margin: 6px 0 12px;
  padding-left: 22px;      /* keep bullets INSIDE the card */
}
.beta-item-body li {
  margin: 4px 0;
  padding-left: 2px;
}
.beta-item-body ul li::marker { color: var(--green); }
.beta-item-body a {
  color: var(--green-dark);
  text-decoration: underline;
  text-decoration-thickness: 1px;
  text-underline-offset: 2px;
  word-break: break-word;
}
.beta-item-body a:hover { color: var(--green); }
.beta-item-body code {
  background: var(--green-soft);
  color: var(--green-dark);
  padding: 1px 6px;
  border-radius: 4px;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 12.5px;
}

@media (max-width: 600px) {
  .beta-section { margin-top: 32px; padding: 0 16px; }
  .beta-section-head { flex-direction: column; gap: 2px; align-items: flex-start; }
  .beta-item { padding: 16px 18px; font-size: 13.5px; }
  .beta-item-title { font-size: 16px; }
}

.page-footer {
  margin-top: 60px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  text-align: center;
  color: var(--text-muted);
  font-size: 13px;
}

.page-footer .avatars { margin-bottom: 6px; }

.footer-sub {
  margin-top: 4px;
  font-size: 13px;
  color: var(--text-muted);
  max-width: 480px;
}

/* === Decision tree panel === */
.tree-panel {
  background: rgba(255, 255, 255, 0.55);
  border: 1px solid var(--border);
  border-radius: 14px;
  padding: 22px 20px 18px;
}

.tree-header { margin-bottom: 20px; }

.tree-badge {
  background: var(--green-dark);
  color: #fff;
  font-size: 10px;
  letter-spacing: 0.16em;
  padding: 3px 8px;
  border-radius: 4px;
  font-weight: 600;
  display: inline-block;
  margin-bottom: 10px;
}

.tree-header h3 {
  font-family: 'Fraunces', serif;
  font-size: 20px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 2px;
}

.tree-sub {
  color: var(--text-muted);
  font-size: 12px;
}

.tree-body {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0;
  padding: 8px 0;
}

.tree-node {
  display: flex;
  flex-direction: column;
  align-items: center;
  width: 100%;
}

/* Edge / connector line */
.tree-edge {
  width: 0;
  height: 34px;
  border-left: 2px dashed var(--pending);
  position: relative;
  margin: 4px 0;
}

.tree-edge.active { border-color: var(--green); }

.tree-edge-label {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  font-size: 11px;
  color: var(--green-dark);
  font-style: italic;
  background: rgba(255, 255, 255, 0.85);
  padding: 1px 8px;
  border-radius: 3px;
  white-space: nowrap;
  font-weight: 500;
}

/* Hexagon decision node */
.tree-hex {
  background: var(--green);
  color: #fff;
  padding: 14px 26px;
  clip-path: polygon(14% 0%, 86% 0%, 100% 50%, 86% 100%, 14% 100%, 0% 50%);
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 2px;
  min-width: 170px;
  position: relative;
  z-index: 1;
}

.tree-hex .hex-label {
  font-size: 9px;
  letter-spacing: 0.18em;
  opacity: 0.85;
  font-weight: 600;
}

.tree-hex strong {
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 0.01em;
}

.tree-node.decision.active .tree-hex {
  box-shadow: 0 0 0 4px rgba(31, 90, 69, 0.18);
  animation: hex-pulse 2.2s ease-in-out infinite;
}

.tree-node.decision.done .tree-hex {
  background: var(--green-dark);
}

/* Hexagon halo (the lighter outline behind the hex like in the screenshot) */
.tree-hex-wrap {
  padding: 6px;
  display: inline-block;
  clip-path: polygon(14% 0%, 86% 0%, 100% 50%, 86% 100%, 14% 100%, 0% 50%);
  background: var(--green-soft-border);
}

.tree-node.decision.active .tree-hex-wrap {
  background: var(--green-soft);
}

/* Pill step node */
.tree-pill {
  background: #fff;
  border: 2px dashed var(--pending);
  border-radius: 999px;
  padding: 8px 22px;
  color: #8c8576;
  font-weight: 500;
  font-size: 12.5px;
  text-align: center;
  min-width: 150px;
  transition: all 0.25s ease;
}

.tree-node.step.active .tree-pill {
  border-style: solid;
  border-color: var(--green);
  background: var(--green-soft);
  color: var(--green-dark);
  font-weight: 600;
  animation: pill-pulse 2.4s ease-in-out infinite;
}

.tree-node.step.done .tree-pill {
  border-style: solid;
  border-color: var(--green);
  background: var(--green);
  color: #fff;
  font-weight: 600;
}

.tree-node.step.done .tree-pill::before {
  content: '✓';
  font-weight: 700;
  margin-right: 6px;
}

.tree-node.step.skipped .tree-pill {
  opacity: 0.35;
  border-color: var(--pending);
  color: #aaa;
}

/* Sub-tag (the beige note under a node) */
.tree-tag {
  background: var(--tip-bg);
  border: 1px solid var(--tip-border);
  color: var(--tip-text);
  padding: 5px 12px;
  border-radius: 6px;
  font-size: 11.5px;
  font-style: italic;
  margin-top: 8px;
  display: inline-block;
  max-width: 280px;
  text-align: center;
  line-height: 1.4;
}

.tree-tag::before {
  content: '→ ';
  font-weight: 700;
  margin-right: 2px;
  font-style: normal;
}

@keyframes pill-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(31, 90, 69, 0.28); }
  50% { box-shadow: 0 0 0 8px rgba(31, 90, 69, 0); }
}

@keyframes hex-pulse {
  0%, 100% { box-shadow: 0 0 0 4px rgba(31, 90, 69, 0.18); }
  50% { box-shadow: 0 0 0 10px rgba(31, 90, 69, 0); }
}

/* Debug state */
.tree-debug {
  margin-top: 20px;
  border-top: 1px solid var(--border);
  padding-top: 14px;
}

.tree-debug summary {
  cursor: pointer;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.1em;
  color: var(--text-muted);
  text-transform: uppercase;
  outline: none;
  user-select: none;
}

.tree-debug summary:hover { color: var(--green-dark); }

.tree-state {
  margin-top: 10px;
  padding: 12px;
  background: rgba(0, 0, 0, 0.05);
  border-radius: 6px;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  color: #3a3a3a;
  white-space: pre-wrap;
  word-break: break-word;
  max-height: 240px;
  overflow-y: auto;
  line-height: 1.5;
}

/* === Verification step === */
.verify-icon {
  font-size: 44px;
  text-align: center;
  margin-bottom: 12px;
  line-height: 1;
}

#verify-card .form-title {
  text-align: center;
  margin-bottom: 6px;
}

#verify-card .form-sub {
  text-align: center;
  margin-bottom: 22px;
}

.verify-status {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 14px 16px;
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  border-radius: 10px;
  color: var(--green-dark);
  font-size: 13.5px;
  font-weight: 500;
  margin-bottom: 14px;
}

.verify-status.verified {
  background: #e8f4ec;
  border-color: #bcd9c5;
  color: #1e5b35;
}

.verify-status.verified .verify-spinner { display: none; }

.verify-spinner {
  width: 16px;
  height: 16px;
  border: 2px solid var(--green);
  border-top-color: transparent;
  border-radius: 50%;
  animation: topic-spin 0.8s linear infinite;
  flex-shrink: 0;
}

.verify-extra {
  text-align: center;
  margin-bottom: 4px;
}

/* === Rich text editor === */
.rich-editor {
  border: 1px solid var(--input-border);
  background: var(--input-bg);
  border-radius: 8px;
  margin-bottom: 16px;
  overflow: hidden;
  transition: border-color 0.15s, background 0.15s;
}

.rich-editor:focus-within {
  border-color: var(--green);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(200, 37, 43, 0.12);
}

.rich-toolbar {
  display: flex;
  align-items: center;
  gap: 2px;
  padding: 6px 8px;
  background: rgba(255, 255, 255, 0.7);
  border-bottom: 1px solid var(--input-border);
  flex-wrap: wrap;
}

.rich-btn {
  background: transparent;
  border: 1px solid transparent;
  color: var(--text);
  padding: 4px 9px;
  border-radius: 5px;
  cursor: pointer;
  font-family: inherit;
  font-size: 13px;
  line-height: 1.1;
  min-width: 28px;
  transition: all 0.12s;
}

.rich-btn:hover {
  background: rgba(31, 90, 69, 0.1);
  color: var(--green-dark);
}

.rich-btn.active {
  background: var(--green-soft);
  border-color: var(--green-soft-border);
  color: var(--green-dark);
}

.rich-btn strong, .rich-btn em, .rich-btn u {
  font-style: inherit;
  font-weight: inherit;
}
.rich-btn strong { font-weight: 700; }
.rich-btn em { font-style: italic; }
.rich-btn u { text-decoration: underline; }

.toolbar-divider {
  width: 1px;
  height: 18px;
  background: var(--input-border);
  margin: 0 4px;
}

.rich-content {
  padding: 13px 14px;
  min-height: 130px;
  font-size: 15px;
  line-height: 1.55;
  color: #1a1a1a;
  outline: none;
  cursor: text;
}

.rich-content:empty::before {
  content: attr(data-placeholder);
  color: #9a957f;
  pointer-events: none;
}

.rich-content p { margin: 0 0 8px 0; }
.rich-content p:last-child { margin-bottom: 0; }
.rich-content h3 {
  font-family: 'Fraunces', Georgia, serif;
  font-size: 16px;
  font-weight: 600;
  margin: 8px 0 4px;
  color: var(--green-dark);
}
.rich-content ul, .rich-content ol { margin: 4px 0 8px 22px; padding: 0; }
.rich-content li { margin-bottom: 3px; }
.rich-content strong { font-weight: 700; }
.rich-content em { font-style: italic; }

/* === Description counter === */
.desc-label-row {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 12px;
  margin-bottom: 8px;
}

.desc-label-row label { margin-bottom: 0; }

.desc-counter {
  font-size: 11px;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  letter-spacing: 0.02em;
  padding: 2px 8px;
  border-radius: 4px;
  background: rgba(0, 0, 0, 0.06);
  color: var(--text-muted);
  transition: all 0.2s ease;
}

.desc-counter.short { background: var(--tip-bg); color: var(--tip-text); }
.desc-counter.ok { background: var(--green-soft); color: var(--green-dark); }
.desc-counter.over { background: #fde9e9; color: #8a2c2c; }
.desc-counter.shake-soft { animation: shake 0.36s ease-in-out; }

/* === Serial number section === */
.serial-section {
  background: var(--tip-bg);
  border: 1px solid var(--tip-border);
  border-radius: 8px;
  padding: 12px 14px;
  margin-bottom: 16px;
  animation: serial-in 0.2s ease-out;
}

@keyframes serial-in {
  from { opacity: 0; transform: translateY(-4px); }
  to { opacity: 1; transform: translateY(0); }
}

.serial-section label {
  color: var(--tip-text);
  margin-bottom: 4px;
  text-transform: none;
  letter-spacing: 0;
  font-size: 15px;
  font-weight: 600;
  font-family: 'Fraunces', Georgia, serif;
}

.serial-sub {
  font-size: 12.5px;
  color: var(--tip-text);
  opacity: 0.85;
  margin-bottom: 10px;
  font-style: italic;
}

.serial-required-hint {
  text-transform: none;
  letter-spacing: 0;
  font-weight: 500;
  font-style: italic;
  color: var(--tip-text);
  opacity: 0.85;
  font-size: 11px;
  margin-left: 6px;
}

.serial-section input {
  margin-bottom: 0;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
}

.serial-section-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 12px;
  flex-wrap: wrap;
}

.serial-source {
  font-size: 11px;
  letter-spacing: 0.04em;
  padding: 2px 8px;
  border-radius: 4px;
  font-weight: 500;
  text-transform: none;
}

.serial-source.detected {
  background: var(--green);
  color: #fff;
}

.serial-source.manual {
  background: rgba(110, 90, 28, 0.18);
  color: var(--tip-text);
}

.serial-source.none {
  background: rgba(0, 0, 0, 0.06);
  color: var(--text-muted);
  font-style: italic;
}

.serial-help {
  margin-top: 8px;
  font-size: 11.5px;
  color: var(--tip-text);
  line-height: 1.45;
  font-style: italic;
  opacity: 0.85;
}
.serial-help.error {
  color: var(--green-dark);
  font-style: normal;
  font-weight: 500;
  opacity: 1;
}

/* === SmartgridX URL section (same pattern as serial) === */
.smartgridx-url-section {
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  border-radius: 8px;
  padding: 12px 14px;
  margin-bottom: 16px;
  animation: serial-in 0.2s ease-out;
}

.smartgridx-url-section label {
  color: var(--green-dark);
  margin-bottom: 6px;
}

.smartgridx-url-section .serial-required-hint {
  color: var(--green-dark);
  opacity: 0.85;
}

.smartgridx-url-section input {
  margin-bottom: 0;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
}

.smartgridx-url-section #smartgridx-url-help {
  color: var(--green-dark);
}

.smartgridx-url-section.shake { animation: shake 0.36s ease-in-out; }

/* === Image upload === */
.upload-section { margin-bottom: 16px; }

.upload-dropzone {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 18px;
  border: 1.5px dashed var(--green-soft-border);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.55);
  cursor: pointer;
  color: var(--text-muted);
  transition: all 0.15s ease;
  outline: none;
}

.upload-dropzone:hover,
.upload-dropzone:focus-visible {
  border-color: var(--green);
  background: var(--green-soft);
  color: var(--green-dark);
}

.upload-dropzone.dragover {
  border-color: var(--green);
  background: var(--green-soft);
  color: var(--green-dark);
  transform: scale(1.005);
}

.upload-dropzone svg { flex-shrink: 0; }

.upload-prompt-text {
  display: flex;
  flex-direction: column;
  gap: 2px;
  font-size: 13.5px;
}

.upload-prompt-text strong {
  color: var(--text);
  font-weight: 600;
}

.upload-sub {
  font-size: 11.5px;
  color: var(--text-muted);
}

.upload-preview {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 12px;
  border: 1px solid var(--green-soft-border);
  border-radius: 10px;
  background: #fff;
  animation: serial-in 0.2s ease-out;
}

/* Multi-file upload grid */
.upload-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
  gap: 10px;
  margin-top: 10px;
}

.upload-grid[hidden] { display: none; }

.upload-tile {
  position: relative;
  border: 1px solid var(--green-soft-border);
  border-radius: 10px;
  background: #fff;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  animation: serial-in 0.2s ease-out;
}

.upload-tile img {
  width: 100%;
  height: 92px;
  object-fit: cover;
  background: #f4efe1;
  display: block;
}

.upload-tile .tile-info {
  padding: 6px 8px 7px;
  font-size: 11px;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.upload-tile .tile-name {
  font-weight: 600;
  color: var(--text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.upload-tile .tile-meta {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  color: var(--text-muted);
  font-size: 10px;
}

.upload-tile .tile-status {
  display: inline-block;
  padding: 1px 6px;
  border-radius: 3px;
  font-style: normal;
  margin-left: 4px;
}
.upload-tile .tile-status.uploading { background: var(--tip-bg); color: var(--tip-text); }
.upload-tile .tile-status.done { background: var(--green-soft); color: var(--green-dark); }
.upload-tile .tile-status.error { background: #fde9e9; color: #8a2c2c; }

.upload-tile .tile-remove {
  position: absolute;
  top: 6px;
  right: 6px;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  border: none;
  background: rgba(20, 28, 24, 0.7);
  color: #fff;
  cursor: pointer;
  font-size: 16px;
  line-height: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-family: inherit;
  transition: background 0.15s;
}

.upload-tile .tile-remove:hover { background: rgba(138, 44, 44, 0.9); }

/* The HTML `hidden` attribute must beat `display: flex/grid` from the rules above */
.upload-preview[hidden],
.upload-dropzone[hidden],
.upload-grid[hidden] { display: none; }

/* Summary: multiple images */
.summary-images {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid rgba(0,0,0,0.08);
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
  gap: 10px;
}

.summary-images a {
  display: block;
  border-radius: 8px;
  overflow: hidden;
  border: 1px solid var(--border);
  background: #f4efe1;
  cursor: zoom-in;
}

.summary-images img {
  width: 100%;
  height: 120px;
  object-fit: cover;
  display: block;
}

/* === Zoho log on confirmation page === */
.zoho-log {
  margin-top: 20px;
  text-align: left;
  border-radius: 10px;
  overflow: hidden;
  border: 1px solid var(--border);
}

.zoho-log[hidden] { display: none; }

.zoho-log.ok { border-color: var(--green-soft-border); }
.zoho-log.err { border-color: #f0c6c6; }

.zoho-log-head {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px;
  background: var(--green-soft);
  color: var(--green-dark);
  font-size: 13px;
  font-weight: 500;
}
.zoho-log.err .zoho-log-head {
  background: #fde9e9;
  color: #8a2c2c;
}

.zoho-log-head-badge {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  font-weight: 700;
  background: var(--green);
  color: #fff;
  padding: 2px 7px;
  border-radius: 3px;
  letter-spacing: 0.04em;
}
.zoho-log.err .zoho-log-head-badge {
  background: #8a2c2c;
}

.zoho-log-head-status {
  margin-left: auto;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  background: rgba(255,255,255,0.6);
  padding: 2px 7px;
  border-radius: 3px;
}

.zoho-log-body {
  background: #fff;
  padding: 12px 14px;
}

.zoho-log-row {
  display: flex;
  gap: 10px;
  padding: 4px 0;
  font-size: 12.5px;
  border-bottom: 1px solid rgba(0,0,0,0.04);
}
.zoho-log-row:last-of-type { border: none; }
.zoho-log-row .label {
  color: var(--text-muted);
  font-weight: 500;
  font-size: 11px;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  flex: 0 0 110px;
}
.zoho-log-row .val {
  flex: 1;
  word-break: break-word;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 12px;
}
.zoho-log-row .val a { color: var(--green-dark); }

.zoho-log details {
  margin-top: 10px;
}

.zoho-log details summary {
  cursor: pointer;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--text-muted);
  padding: 6px 0;
  user-select: none;
}
.zoho-log details summary:hover { color: var(--green-dark); }

.zoho-log details pre {
  margin-top: 6px;
  padding: 10px 12px;
  background: rgba(0,0,0,0.04);
  border-radius: 6px;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 10.5px;
  line-height: 1.5;
  color: #3a3a3a;
  overflow-x: auto;
  max-height: 280px;
  overflow-y: auto;
  white-space: pre-wrap;
  word-break: break-word;
}

.zoho-log-error-msg {
  margin-top: 6px;
  padding: 10px 12px;
  background: #fde9e9;
  border-radius: 6px;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 12px;
  color: #8a2c2c;
  white-space: pre-wrap;
  word-break: break-word;
}

/* Prominent failure alert when Zoho ticket creation fails */
.zoho-fail-alert {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding: 16px 18px;
  background: #fde9e9;
  border-left: 4px solid #c4382e;
  border-radius: 0 10px 10px 0;
  color: #6f1c1c;
}

.zoho-fail-icon {
  font-size: 26px;
  line-height: 1;
  color: #c4382e;
  flex-shrink: 0;
  margin-top: 1px;
}

.zoho-fail-body strong {
  display: block;
  font-family: 'Fraunces', Georgia, serif;
  font-size: 17px;
  font-weight: 600;
  color: #6f1c1c;
  margin-bottom: 4px;
}

.zoho-fail-body p {
  font-size: 13.5px;
  line-height: 1.55;
  margin: 0;
  color: #6f1c1c;
}

.zoho-fail-body a {
  color: #6f1c1c;
  text-decoration: underline;
  font-weight: 600;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
}
.zoho-fail-body a:hover { color: #4a1010; }

.zoho-fail-tech {
  margin-top: 14px;
  padding-top: 14px;
  border-top: 1px solid rgba(111, 28, 28, 0.18);
}

.zoho-fail-tech-label {
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: #8a2c2c;
  margin-bottom: 6px;
}

.zoho-fail-error {
  margin: 0 0 10px;
  padding: 10px 12px;
  background: #fff;
  border: 1px solid #f0c6c6;
  border-radius: 6px;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11.5px;
  line-height: 1.5;
  color: #6f1c1c;
  white-space: pre-wrap;
  word-break: break-word;
  max-height: 180px;
  overflow-y: auto;
}

.zoho-fail-details {
  margin-top: 6px;
}

.zoho-fail-details summary {
  cursor: pointer;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #8a2c2c;
  padding: 4px 0;
  user-select: none;
}
.zoho-fail-details summary:hover { color: #4a1010; }

.zoho-fail-details pre {
  margin-top: 6px;
  padding: 10px 12px;
  background: #fff;
  border: 1px solid #f0c6c6;
  border-radius: 6px;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 10.5px;
  line-height: 1.5;
  color: #6f1c1c;
  white-space: pre-wrap;
  word-break: break-word;
  max-height: 220px;
  overflow-y: auto;
}

/* === Account/contact mismatch warning (amber, less severe than error) === */
.account-mismatch { margin-top: 14px; text-align: left; }
.account-mismatch[hidden] { display: none; }

.mismatch-alert {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding: 14px 16px;
  background: #fdf3d8;
  border-left: 4px solid #d4a017;
  border-radius: 0 10px 10px 0;
  color: #5a4716;
}

.mismatch-icon {
  font-size: 22px;
  line-height: 1;
  color: #b8881a;
  flex-shrink: 0;
  margin-top: 2px;
}

.mismatch-body { flex: 1; min-width: 0; }

.mismatch-body strong {
  display: block;
  font-family: 'Fraunces', Georgia, serif;
  font-size: 15px;
  font-weight: 600;
  margin-bottom: 4px;
  color: #5a4716;
}

.mismatch-body p {
  font-size: 13px;
  line-height: 1.5;
  margin: 0 0 10px;
  color: #5a4716;
}

.mismatch-body code {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  background: rgba(212, 160, 23, 0.18);
  padding: 1px 6px;
  border-radius: 3px;
  font-size: 11.5px;
  word-break: break-all;
}

.mismatch-grid {
  display: grid;
  gap: 8px;
  background: rgba(255, 255, 255, 0.55);
  border-radius: 8px;
  padding: 10px 12px;
  margin: 8px 0 10px;
}

.mismatch-grid > div {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.mismatch-grid .k {
  font-size: 10.5px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: #8a6a14;
}

.mismatch-grid .v {
  font-size: 12.5px;
  color: #5a4716;
}

.mismatch-foot {
  margin-bottom: 0 !important;
  font-size: 12px !important;
  opacity: 0.85;
}

.upload-preview img {
  width: 56px;
  height: 56px;
  object-fit: cover;
  border-radius: 6px;
  border: 1px solid var(--border);
  background: #f4efe1;
  flex-shrink: 0;
}

.upload-info {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.upload-info strong {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  display: block;
  max-width: 100%;
}

.upload-meta {
  font-size: 11.5px;
  color: var(--text-muted);
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
}

.upload-meta .upload-status {
  display: inline-block;
  margin-left: 8px;
  padding: 1px 7px;
  border-radius: 3px;
  font-style: normal;
}
.upload-meta .upload-status.uploading { background: var(--tip-bg); color: var(--tip-text); }
.upload-meta .upload-status.done { background: var(--green-soft); color: var(--green-dark); }
.upload-meta .upload-status.error { background: #fde9e9; color: #8a2c2c; }

/* Confirmation: image preview in summary */
.summary-image {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid rgba(0,0,0,0.08);
}

.summary-image img {
  max-width: 100%;
  max-height: 320px;
  border-radius: 8px;
  border: 1px solid var(--border);
  display: block;
  cursor: zoom-in;
}

.summary-image .img-meta {
  margin-top: 6px;
  font-size: 11px;
  color: var(--text-muted);
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  word-break: break-all;
}

.hint-meta {
  font-size: 11px;
  color: var(--text-muted);
  font-style: italic;
  line-height: 1.4;
  margin-top: 6px;
  margin-bottom: 14px;
}

/* Global settings card */
.global-settings-card { border: 1px solid var(--green-soft-border); }
.global-settings-card .form-title { color: var(--green-dark); }

.source-pill.salesbuddy {
  background: var(--green-soft);
  color: var(--green-dark);
  border: 1px solid var(--green-soft-border);
}
.source-pill.default {
  background: var(--tip-bg);
  color: var(--tip-text);
  border: 1px solid var(--tip-border);
}
.source-pill.error {
  background: #fde9e9;
  color: #8a2c2c;
  border: 1px solid #f0c6c6;
}

/* === Toggle switch (used in settings) === */
.toggle-row {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  cursor: pointer;
  padding: 10px 0;
  margin-bottom: 12px;
  text-transform: none;
  letter-spacing: 0;
  font-weight: 400;
}

.toggle-row input[type="checkbox"] {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.toggle-track {
  flex: 0 0 38px;
  width: 38px;
  height: 22px;
  background: #d4d0c0;
  border-radius: 999px;
  position: relative;
  transition: background 0.2s ease;
  margin-top: 2px;
}

.toggle-dot {
  position: absolute;
  top: 2px;
  left: 2px;
  width: 18px;
  height: 18px;
  background: #fff;
  border-radius: 50%;
  transition: transform 0.2s ease;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.2);
}

.toggle-row input:checked ~ .toggle-track {
  background: var(--green);
}

.toggle-row input:checked ~ .toggle-track .toggle-dot {
  transform: translateX(16px);
}

.toggle-row input:focus-visible ~ .toggle-track {
  box-shadow: 0 0 0 3px rgba(31, 90, 69, 0.25);
}

.toggle-row input:disabled ~ .toggle-track { opacity: 0.5; }

.toggle-text {
  display: flex;
  flex-direction: column;
  gap: 1px;
  text-align: left;
}

.toggle-text strong {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
}

.toggle-sub {
  font-size: 12px;
  color: var(--text-muted);
  line-height: 1.4;
}

.toggle-row.checkbox-row {
  background: rgba(31, 90, 69, 0.04);
  border: 1px dashed var(--green-soft-border);
  border-radius: 8px;
  padding: 10px 14px;
  margin-bottom: 16px;
}

/* === Problem-step tabs (segmented control) === */
.problem-tabs {
  display: flex;
  background: rgba(31, 90, 69, 0.06);
  border-radius: 10px;
  padding: 4px;
  margin-bottom: 22px;
  gap: 2px;
}

.problem-tab {
  flex: 1;
  background: transparent;
  border: none;
  padding: 9px 14px;
  border-radius: 7px;
  font-family: inherit;
  font-size: 13px;
  font-weight: 500;
  color: var(--text-muted);
  cursor: pointer;
  transition: all 0.15s ease;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  white-space: nowrap;
}

.problem-tab:hover { color: var(--green-dark); }

.problem-tab.active {
  background: #fff;
  color: var(--green-dark);
  font-weight: 600;
  box-shadow: 0 1px 3px rgba(31, 90, 69, 0.08), 0 0 0 1px var(--green-soft-border);
}

.problem-tab[hidden] { display: none; }

.problem-tab-count {
  background: var(--green);
  color: #fff;
  font-size: 10px;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  padding: 1px 6px;
  border-radius: 999px;
  font-weight: 600;
}

.problem-tab-count[hidden] { display: none; }

/* === History list inside the history tab === */
.history-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 8px;
}

.history-item {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 10px;
  overflow: hidden;
}

.history-item-head {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  cursor: pointer;
  transition: background 0.15s;
}

.history-item-head:hover { background: rgba(31, 90, 69, 0.04); }

.history-item-ref {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  font-weight: 700;
  background: var(--green);
  color: #fff;
  padding: 3px 8px;
  border-radius: 4px;
  white-space: nowrap;
}

.history-item-main {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.history-item-topic {
  font-weight: 600;
  font-size: 13px;
  color: var(--text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.history-item-meta {
  font-size: 11.5px;
  color: var(--text-muted);
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.history-item-body {
  display: none;
  padding: 14px 16px;
  border-top: 1px solid var(--border);
  background: rgba(0,0,0,0.02);
  font-size: 13px;
  line-height: 1.55;
}

.history-item.expanded .history-item-body { display: block; }

.history-item-caret {
  color: var(--text-muted);
  font-size: 14px;
  transition: transform 0.18s;
}
.history-item.expanded .history-item-caret { transform: rotate(90deg); }

/* === Topic confirmation flow === */
.topic-section[hidden] { display: none; }
.topic-section { margin-bottom: 18px; }

.topic-state[hidden] { display: none; }

.topic-analyzing {
  padding: 12px 14px;
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  border-radius: 8px;
  color: var(--green-dark);
  font-style: italic;
  font-size: 13.5px;
  display: flex;
  align-items: center;
  gap: 10px;
}

.topic-analyzing::before {
  content: '';
  width: 14px;
  height: 14px;
  border: 2px solid var(--green);
  border-top-color: transparent;
  border-radius: 50%;
  animation: topic-spin 0.8s linear infinite;
}

@keyframes topic-spin { to { transform: rotate(360deg); } }

.topic-confirm-card {
  background: #fff;
  border: 1px solid var(--green-soft-border);
  border-radius: 10px;
  padding: 16px 18px;
  animation: serial-in 0.2s ease-out;
}

.topic-confirm-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 8px;
}

.topic-confirm-eyebrow {
  font-size: 11px;
  color: var(--green);
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.topic-confirm-conf {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  color: var(--green-dark);
  background: rgba(31, 90, 69, 0.1);
  padding: 2px 7px;
  border-radius: 3px;
  font-weight: 500;
}

.topic-confirm-key {
  font-family: 'Fraunces', Georgia, serif;
  font-size: 24px;
  font-weight: 600;
  color: var(--green-dark);
  margin-bottom: 6px;
  letter-spacing: -0.01em;
}

.topic-confirm-reason {
  font-size: 13px;
  color: var(--green-dark);
  font-style: italic;
  margin-bottom: 16px;
  padding: 8px 12px;
  background: rgba(31, 90, 69, 0.06);
  border-left: 3px solid var(--green);
  border-radius: 4px;
  line-height: 1.5;
}

.topic-confirm-note {
  font-size: 12.5px;
  color: var(--text-muted);
  line-height: 1.5;
  margin-bottom: 14px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--green-soft-border);
}

.topic-confirm-prompt {
  font-size: 13.5px;
  font-weight: 500;
  margin-bottom: 12px;
  color: var(--text);
}

.topic-confirm-buttons {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.topic-confirm-buttons .btn-primary {
  width: auto;
  padding: 10px 18px;
  font-size: 13.5px;
}

.topic-confirm-buttons .btn-secondary {
  padding: 10px 18px;
  font-size: 13.5px;
}

.topic-confirmed-state {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 11px 16px;
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  border-radius: 8px;
  animation: serial-in 0.2s ease-out;
}

.topic-confirmed-pill {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 14px;
  color: var(--green-dark);
}

.topic-confirmed-pill .check {
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: var(--green);
  color: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
}

.topic-confirmed-name {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-weight: 600;
  background: rgba(31, 90, 69, 0.1);
  padding: 2px 8px;
  border-radius: 4px;
}

.btn-link {
  background: transparent;
  border: none;
  color: var(--green);
  cursor: pointer;
  font-size: 12.5px;
  font-family: inherit;
  text-decoration: underline;
  padding: 4px 8px;
}
.btn-link:hover { color: var(--green-dark); }
.btn-link:disabled,
.btn-link.cooldown {
  color: var(--text-muted);
  text-decoration: none;
  cursor: default;
  font-style: italic;
}
.btn-link.cooldown::before {
  content: '⏳ ';
  font-style: normal;
  margin-right: 2px;
}

.topic-picker { animation: serial-in 0.2s ease-out; }

.topic-picker-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 10px;
  margin-bottom: 10px;
}

.topic-picker-head label { margin-bottom: 0; }

.topic-picker-select {
  width: 100%;
  font-size: 14.5px;
  margin-bottom: 0;
}

.topic-picker-select:focus {
  border-color: var(--green);
  background: #eef2fa;
}

/* === Topic chips (used inside picker state) === */
.topic-hint-text {
  text-transform: none;
  letter-spacing: 0;
  color: #a8a08a;
  font-weight: 400;
  font-size: 11px;
  font-style: italic;
}

.topic-status {
  font-size: 11px;
  color: var(--text-muted);
  font-style: italic;
}

.topic-chips-wrap {
  position: relative;
  display: flex;
  align-items: center;
  gap: 4px;
}

.topic-chips {
  display: flex;
  flex-wrap: nowrap;
  gap: 8px;
  overflow-x: auto;
  scroll-behavior: smooth;
  scrollbar-width: none;
  -ms-overflow-style: none;
  padding: 4px 2px;
  flex: 1;
  scroll-snap-type: x proximity;
  -webkit-mask-image: linear-gradient(to right, transparent 0, #000 18px, #000 calc(100% - 18px), transparent 100%);
          mask-image: linear-gradient(to right, transparent 0, #000 18px, #000 calc(100% - 18px), transparent 100%);
}

.topic-chips::-webkit-scrollbar { display: none; }

.topic-chips .topic-chip {
  flex: 0 0 auto;
  scroll-snap-align: start;
  white-space: nowrap;
}

.chips-arrow {
  flex: 0 0 auto;
  width: 28px;
  height: 28px;
  border-radius: 50%;
  border: 1px solid var(--green-soft-border);
  background: #fff;
  color: var(--green-dark);
  font-size: 18px;
  line-height: 1;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-family: inherit;
  font-weight: 600;
  transition: all 0.15s ease;
  padding: 0 0 2px 0;
  z-index: 2;
}

.chips-arrow:hover {
  background: var(--green-soft);
  border-color: var(--green);
  color: var(--green);
}

.chips-arrow:disabled {
  opacity: 0.35;
  cursor: default;
}

.chips-arrow[hidden] { display: none; }

.topic-chip {
  padding: 8px 14px;
  border-radius: 999px;
  border: 1.5px solid var(--input-border);
  background: #fff;
  font-size: 13px;
  font-weight: 500;
  color: #7a7461;
  cursor: pointer;
  transition: all 0.15s ease;
  font-family: inherit;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.topic-chip:hover {
  background: #f6f1e0;
  border-color: var(--green-soft-border);
  color: var(--green-dark);
}

.topic-chip .chip-key {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  opacity: 0.65;
  font-weight: 500;
}

.chip-serial-mark {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  font-weight: 700;
  background: rgba(110, 90, 28, 0.12);
  color: var(--tip-text);
  width: 18px;
  height: 18px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  line-height: 1;
}

.topic-chip.selected .chip-serial-mark,
.topic-chip.detected .chip-serial-mark {
  background: rgba(255, 255, 255, 0.3);
  color: inherit;
}

.serial-section.shake {
  animation: shake 0.36s ease-in-out;
}

@keyframes shake {
  0%, 100% { transform: translateX(0); }
  20% { transform: translateX(-6px); }
  40% { transform: translateX(6px); }
  60% { transform: translateX(-4px); }
  80% { transform: translateX(4px); }
}

.topic-chip.detected {
  border-color: var(--green);
  background: var(--green-soft);
  color: var(--green-dark);
  font-weight: 600;
}

.topic-chip.detected::before {
  content: '✦';
  margin-right: 4px;
  color: var(--green);
}

.topic-chip.selected {
  border-color: var(--green);
  background: var(--green);
  color: #fff;
  font-weight: 600;
}

.topic-chip.selected::before {
  content: '✓';
  margin-right: 4px;
  color: #fff;
  font-weight: 700;
}

.topic-chip.selected .chip-key { opacity: 0.7; color: #fff; }

.topic-reasoning {
  margin-top: 10px;
  padding: 10px 12px;
  background: var(--green-soft);
  border-left: 3px solid var(--green);
  border-radius: 6px;
  font-size: 12.5px;
  color: var(--green-dark);
  line-height: 1.45;
}

.topic-reasoning .conf {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  background: rgba(31, 90, 69, 0.12);
  padding: 1px 6px;
  border-radius: 3px;
  margin-right: 6px;
}

/* === Identifier list in INTERN panel === */
.identifiers-section {
  margin-bottom: 22px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
}

.section-label {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.14em;
  color: var(--text-muted);
  text-transform: uppercase;
  margin-bottom: 10px;
}

.source-badge {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 9px;
  background: rgba(0,0,0,0.06);
  color: var(--text-muted);
  padding: 2px 6px;
  border-radius: 3px;
  letter-spacing: 0.04em;
  text-transform: none;
  font-weight: 500;
}

.source-badge.salesbuddy {
  background: var(--green-soft);
  color: var(--green-dark);
}

.source-badge.default {
  background: var(--tip-bg);
  color: var(--tip-text);
}

.identifiers-list {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.identifier {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 8px;
  border-radius: 6px;
  background: rgba(255, 255, 255, 0.5);
  border: 1px solid transparent;
  font-size: 12px;
  transition: all 0.2s;
}

.identifier.active {
  background: var(--green-soft);
  border-color: var(--green-soft-border);
}

.identifier-key {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 11px;
  font-weight: 600;
  background: rgba(31, 90, 69, 0.1);
  color: var(--green-dark);
  padding: 2px 7px;
  border-radius: 4px;
  min-width: 92px;
  text-align: center;
}

.identifier.active .identifier-key {
  background: var(--green);
  color: #fff;
}

.identifier-name {
  font-weight: 500;
  color: var(--text);
  font-size: 12.5px;
}

.identifier.active .identifier-name {
  color: var(--green-dark);
  font-weight: 600;
}

/* === Settings standalone page === */
.settings-page-body { padding-bottom: 60px; }

.settings-page-wrap {
  max-width: 1240px;
  margin: 0 auto;
  padding: 0 32px;
}

.settings-page-head {
  text-align: center;
  margin: 8px 0 18px;
}

.settings-page-head .title {
  font-size: 44px;
  margin-bottom: 4px;
}

/* Live-user counter shown in the dashboard header. Pulsing green dot makes it feel real-time. */
.live-users-badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  margin-top: 10px;
  padding: 6px 14px;
  background: #e8f5ec;
  border: 1px solid #b9dec6;
  border-radius: 999px;
  font-size: 13px;
  color: #1f5a45;
  font-weight: 500;
  cursor: default;
}
.live-users-badge .live-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #2bbf6a;
  box-shadow: 0 0 0 0 rgba(43, 191, 106, 0.55);
  animation: live-pulse 1.8s ease-out infinite;
}
.live-users-badge .live-count {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-weight: 700;
  color: #1f5a45;
  font-size: 14px;
}
.live-users-badge.zero {
  background: rgba(106, 106, 106, 0.06);
  border-color: var(--border);
  color: var(--text-muted);
}
.live-users-badge.zero .live-dot {
  background: var(--text-muted);
  animation: none;
  box-shadow: none;
}
.live-users-badge.zero .live-count { color: var(--text-muted); }
@keyframes live-pulse {
  0%   { box-shadow: 0 0 0 0 rgba(43, 191, 106, 0.55); }
  70%  { box-shadow: 0 0 0 10px rgba(43, 191, 106, 0); }
  100% { box-shadow: 0 0 0 0 rgba(43, 191, 106, 0); }
}

.page-tabs {
  display: flex;
  gap: 2px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 22px;
}

.page-panel { padding: 0; }

.page-panel .form-card { margin-bottom: 14px; }

@media (max-width: 900px) {
  .settings-page-wrap { padding: 0 18px; }
  .settings-page-head .title { font-size: 36px; }
}

/* === Tickets master/detail === */
.tickets-master-detail {
  display: grid;
  grid-template-columns: 340px 1fr;
  gap: 16px;
  min-height: 480px;
}

@media (max-width: 900px) {
  .tickets-master-detail {
    grid-template-columns: 1fr;
  }
}

.ticket-list-pane {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 70vh;
  overflow-y: auto;
  padding-right: 4px;
}

.ticket-list-pane::-webkit-scrollbar { width: 8px; }
.ticket-list-pane::-webkit-scrollbar-thumb {
  background: rgba(0,0,0,0.1);
  border-radius: 4px;
}

.ticket-list-item {
  text-align: left;
  background: #fff;
  border: 1px solid var(--border);
  border-left: 3px solid transparent;
  border-radius: 8px;
  padding: 10px 12px;
  cursor: pointer;
  font-family: inherit;
  display: flex;
  flex-direction: column;
  gap: 3px;
  transition: all 0.15s ease;
}

.ticket-list-item:hover {
  background: rgba(31, 90, 69, 0.05);
  border-color: var(--green-soft-border);
}

.ticket-list-item.active {
  background: var(--green-soft);
  border-color: var(--green-soft-border);
  border-left-color: var(--green);
  box-shadow: 0 1px 3px rgba(31, 90, 69, 0.1);
}

.ticket-list-item .tli-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 2px;
}

.ticket-list-item .tli-company {
  font-size: 13px;
  color: var(--text);
  font-weight: 500;
  display: flex;
  align-items: center;
  gap: 6px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.ticket-list-item.active .tli-company { color: var(--green-dark); }

.ticket-list-item .tli-email {
  font-size: 11.5px;
  color: var(--text-muted);
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-list-item .tli-topic {
  font-size: 11.5px;
  color: var(--text-muted);
  margin-top: 2px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-detail-pane {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 22px 24px;
  min-height: 480px;
  max-height: 70vh;
  overflow-y: auto;
}

.ticket-detail-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 8px;
  height: 100%;
  min-height: 360px;
  color: var(--text-muted);
  text-align: center;
}

.ticket-detail-empty .empty-icon {
  color: var(--green-soft-border);
  margin-bottom: 6px;
}

.ticket-detail-empty strong {
  font-family: 'Fraunces', Georgia, serif;
  font-size: 18px;
  color: var(--text);
  font-weight: 600;
}

.ticket-detail-empty span {
  font-size: 13px;
}

.ticket-detail-head {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 12px;
}

.ticket-detail-date {
  margin-left: auto;
  font-size: 12px;
  color: var(--text-muted);
}

/* Resend-to-Zoho admin action + result banner */
.resend-zoho-btn { white-space: nowrap; }
.resend-zoho-btn:disabled { opacity: 0.6; cursor: not-allowed; }
.resend-zoho-result {
  margin: 4px 0 14px;
  padding: 10px 14px;
  border-radius: 8px;
  font-size: 13px;
  line-height: 1.45;
}
.resend-zoho-result.pending {
  background: rgba(31, 90, 69, 0.06);
  border: 1px solid var(--green-soft-border);
  color: var(--text-muted);
}
.resend-zoho-result.ok {
  background: #e8f5ec;
  border: 1px solid #b9dec6;
  color: #1f5a45;
}
.resend-zoho-result.ok a { color: #1f5a45; font-weight: 600; }
.resend-zoho-result.err {
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  color: var(--green-dark);
}

.ticket-ref-badge.big {
  font-size: 12.5px;
  padding: 5px 10px;
}

.ticket-detail-title {
  font-family: 'Fraunces', Georgia, serif;
  font-size: 24px;
  font-weight: 600;
  color: #181818;
  margin-bottom: 20px;
  line-height: 1.15;
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.ticket-verified-pill,
.ticket-unverified-pill {
  font-family: 'Inter', sans-serif;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  padding: 3px 9px;
  border-radius: 4px;
}
.ticket-verified-pill {
  background: var(--green-soft);
  color: var(--green-dark);
  border: 1px solid var(--green-soft-border);
}
.ticket-unverified-pill {
  background: var(--tip-bg);
  color: var(--tip-text);
  border: 1px solid var(--tip-border);
}

.ticket-detail-grid {
  margin-bottom: 22px;
}

.ticket-detail-section {
  margin-bottom: 22px;
}
.ticket-detail-section:last-child { margin-bottom: 0; }

/* === Settings modal === */
dialog.modal {
  border: none;
  border-radius: 16px;
  padding: 0;
  max-width: 720px;
  width: calc(100% - 32px);
  max-height: calc(100vh - 48px);
  margin: auto;
  background: var(--bg);
  color: var(--text);
  box-shadow: 0 25px 70px rgba(0, 0, 0, 0.32);
  overflow: hidden;
  font-family: inherit;
}

dialog.modal::backdrop {
  background: rgba(20, 28, 24, 0.45);
  backdrop-filter: blur(3px);
}

dialog.modal[open] {
  animation: modal-in 0.18s ease-out;
}

@keyframes modal-in {
  from { transform: translateY(12px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

.modal-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  padding: 22px 26px 18px;
  border-bottom: 1px solid var(--border);
  background: rgba(255, 255, 255, 0.5);
  gap: 16px;
}

.modal-header .inline-eyebrow {
  margin-bottom: 6px;
  display: inline-flex;
}

.modal-title {
  font-family: 'Fraunces', Georgia, serif;
  font-size: 28px;
  font-weight: 600;
  line-height: 1.1;
  color: #181818;
  letter-spacing: -0.01em;
}

.modal-close {
  background: rgba(255, 255, 255, 0.7);
  border: 1px solid var(--border);
  width: 34px;
  height: 34px;
  border-radius: 8px;
  cursor: pointer;
  font-size: 22px;
  line-height: 1;
  color: var(--text-muted);
  font-family: inherit;
  flex-shrink: 0;
  transition: all 0.15s;
}

.modal-close:hover {
  background: #fff;
  color: var(--text);
}

.modal-tabs {
  display: flex;
  gap: 2px;
  padding: 0 22px;
  background: rgba(255, 255, 255, 0.5);
  border-bottom: 1px solid var(--border);
}

.modal-tab {
  background: transparent;
  border: none;
  border-bottom: 2px solid transparent;
  padding: 12px 16px;
  font-size: 13.5px;
  font-weight: 500;
  font-family: inherit;
  color: var(--text-muted);
  cursor: pointer;
  margin-bottom: -1px;
  transition: all 0.15s ease;
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.modal-tab:hover { color: var(--green-dark); }

.modal-tab.active {
  color: var(--green-dark);
  border-bottom-color: var(--green);
  font-weight: 600;
}

.tab-count {
  background: var(--green-soft);
  color: var(--green-dark);
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 10px;
  padding: 1px 6px;
  border-radius: 999px;
  font-weight: 600;
}

.modal-tab.active .tab-count {
  background: var(--green);
  color: #fff;
}

.modal-body {
  overflow-y: auto;
  max-height: calc(100vh - 48px - 100px - 46px);
  padding: 22px 26px 26px;
}

.modal-lede {
  color: var(--text-muted);
  font-size: 14px;
  line-height: 1.55;
  margin-bottom: 22px;
}

.info-banner.standalone {
  margin: 0 0 28px;
  text-align: left;
}

.info-banner code,
.info-text code,
.settings-footer code {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 12px;
  background: rgba(0, 0, 0, 0.07);
  padding: 1px 6px;
  border-radius: 3px;
  font-weight: 500;
}

.card-title-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 6px;
  gap: 12px;
}

.card-pill {
  background: var(--green-soft);
  color: var(--green-dark);
  border: 1px solid var(--green-soft-border);
  padding: 3px 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.04em;
}

.btn-inline {
  width: auto;
  padding: 12px 20px;
}

/* Section divider */
.section-divider {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin: 32px 0 14px;
  padding: 0 4px;
  text-align: left;
}

.section-divider-label {
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.14em;
  color: var(--text-muted);
  text-transform: uppercase;
}

.topics-meta {
  font-size: 12px;
  color: var(--text-muted);
  font-family: 'JetBrains Mono', monospace;
}

/* Topics list */
.topics-list {
  display: flex;
  flex-direction: column;
  gap: 14px;
  margin-bottom: 26px;
}

.loading {
  text-align: center;
  padding: 30px;
  color: var(--text-muted);
  font-style: italic;
}

.topic-card {
  text-align: left;
}

.topic-card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 14px 22px 0;
}

.topic-key-badge {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  background: var(--green);
  color: #fff;
  padding: 5px 11px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.04em;
}

.topic-card-actions { display: flex; gap: 6px; }

.btn-icon {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-muted);
  width: 32px;
  height: 32px;
  border-radius: 7px;
  cursor: pointer;
  font-size: 16px;
  line-height: 1;
  font-family: inherit;
  transition: all 0.15s;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.btn-icon:hover {
  background: rgba(0, 0, 0, 0.04);
  color: var(--text);
}

.btn-icon.danger:hover {
  background: #fde9e9;
  border-color: #f0c6c6;
  color: #8a2c2c;
}

.card-actions {
  display: flex;
  justify-content: flex-end;
  align-items: center;
  gap: 12px;
  margin-top: 4px;
}

.dirty-indicator {
  font-size: 12px;
  color: var(--tip-text);
  font-style: italic;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.dirty-indicator::before {
  content: '';
  width: 7px;
  height: 7px;
  background: #d4a017;
  border-radius: 50%;
  display: inline-block;
}

.save-btn-card {
  width: auto;
  padding: 9px 18px;
  font-size: 13px;
}

/* Add new topic */
.add-topic-card {
  border: 2px dashed var(--green-soft-border);
  background: rgba(255, 255, 255, 0.55);
  box-shadow: none;
}

/* Test classification */
.test-card { border: 1px solid var(--green-soft-border); }

.test-card textarea { margin-bottom: 12px; }

.test-result {
  margin-top: 14px;
  padding: 14px 16px;
  border-radius: 10px;
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.test-result.no-match {
  background: var(--tip-bg);
  border-color: var(--tip-border);
  color: var(--tip-text);
}

.test-result.error {
  background: #fde9e9;
  border-color: #f0c6c6;
  color: #8a2c2c;
}

.test-topic-row {
  display: flex;
  align-items: baseline;
  gap: 10px;
  flex-wrap: wrap;
}

.test-topic {
  font-size: 17px;
  font-weight: 600;
  color: var(--green-dark);
  font-family: 'JetBrains Mono', monospace;
}

.test-confidence {
  font-size: 12px;
  color: var(--text-muted);
  background: rgba(31, 90, 69, 0.1);
  padding: 2px 8px;
  border-radius: 4px;
  font-family: 'JetBrains Mono', monospace;
}

.test-reasoning {
  font-size: 13px;
  color: var(--green-dark);
  line-height: 1.5;
  font-style: italic;
}

/* Flash toast */
.flash {
  position: fixed;
  bottom: 24px;
  right: 24px;
  padding: 12px 18px;
  border-radius: 8px;
  background: var(--green);
  color: #fff;
  font-weight: 500;
  font-size: 14px;
  box-shadow: 0 6px 20px rgba(0, 0, 0, 0.18);
  z-index: 1000;
  animation: flash-in 0.2s ease;
  max-width: 320px;
}

.flash.error { background: #8a2c2c; }
.flash.info { background: var(--green-dark); }

@keyframes flash-in {
  from { transform: translateY(20px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

.settings-footer {
  margin-top: 32px;
  text-align: center;
  color: var(--text-muted);
  font-size: 12.5px;
  line-height: 1.6;
}

/* === Tickets list (in modal) === */
.tickets-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 16px;
}

.tickets-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.ticket-card {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 10px;
  overflow: hidden;
}

.ticket-head {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  cursor: pointer;
  transition: background 0.15s;
}

.ticket-head:hover { background: rgba(31, 90, 69, 0.04); }

.ticket-ref-badge {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 10.5px;
  font-weight: 600;
  background: var(--green);
  color: #fff;
  padding: 3px 8px;
  border-radius: 4px;
  white-space: nowrap;
}

.ticket-head-main {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.ticket-head-line1 {
  font-size: 13px;
  color: var(--text);
  font-weight: 500;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.ticket-head-line1 .ticket-account { font-weight: 600; }

.ticket-head-line2 {
  font-size: 11.5px;
  color: var(--text-muted);
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.ticket-status {
  padding: 2px 8px;
  border-radius: 4px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.02em;
  white-space: nowrap;
}
.ticket-status.nieuw { background: var(--tip-bg); color: var(--tip-text); }
.ticket-status.in-behandeling { background: #dde7f2; color: #2c4a6e; }
.ticket-status.opgelost { background: var(--green-soft); color: var(--green-dark); }
.ticket-status.geweigerd { background: #fde9e9; color: #8a2c2c; }

.ticket-verified-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--green);
}

.ticket-caret {
  color: var(--text-muted);
  font-size: 14px;
  transition: transform 0.18s;
}
.ticket-card.expanded .ticket-caret { transform: rotate(90deg); }

.ticket-body {
  display: none;
  border-top: 1px solid var(--border);
  padding: 14px 16px;
  font-size: 13px;
  color: var(--text);
  background: rgba(0,0,0,0.015);
}
.ticket-card.expanded .ticket-body { display: block; }

.ticket-detail-row {
  display: flex;
  gap: 10px;
  padding: 5px 0;
  border-bottom: 1px solid rgba(0,0,0,0.05);
}
.ticket-detail-row:last-child { border: none; }
.ticket-detail-row .key {
  color: var(--text-muted);
  font-weight: 500;
  font-size: 11.5px;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  flex: 0 0 110px;
}
.ticket-detail-row .val {
  flex: 1;
  word-break: break-word;
  font-size: 13px;
}
.ticket-detail-row .val.mono {
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 12px;
}

.ticket-description {
  margin-top: 8px;
  padding: 10px 12px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 6px;
  font-size: 13px;
  line-height: 1.55;
  white-space: pre-wrap;
}

.ticket-description-html {
  margin-top: 8px;
  padding: 10px 12px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 6px;
  font-size: 13px;
  line-height: 1.55;
}
.ticket-description-html h3 { font-family: 'Fraunces', serif; font-size: 14px; margin: 8px 0 4px; color: var(--green-dark); font-weight: 600; }
.ticket-description-html p { margin: 0 0 6px; }
.ticket-description-html ul, .ticket-description-html ol { margin: 4px 0 6px 20px; }

.ticket-images {
  margin-top: 10px;
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
  gap: 8px;
}

.ticket-images a {
  display: block;
  border-radius: 6px;
  overflow: hidden;
  border: 1px solid var(--border);
  background: #f4efe1;
}

.ticket-images img {
  width: 100%;
  height: 80px;
  object-fit: cover;
  display: block;
}

/* === Ticket ref (confirmation step) === */
.ticket-ref {
  display: inline-block;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-size: 13px;
  background: var(--green-soft);
  color: var(--green-dark);
  padding: 5px 12px;
  border-radius: 6px;
  font-weight: 600;
  letter-spacing: 0.02em;
  margin-bottom: 8px;
}
.ticket-ref:empty { display: none; }

/* Follow-up block on the confirmation step: email + phone numbers. */
.confirm-followup {
  margin: 20px auto 4px;
  max-width: 480px;
  text-align: left;
  background: var(--green-soft);
  border: 1px solid var(--green-soft-border);
  border-radius: 10px;
  padding: 16px 18px;
  color: var(--text);
}
.confirm-followup-line {
  margin: 0 0 8px;
  font-size: 13.5px;
  line-height: 1.5;
}
.confirm-followup-line:last-of-type { margin-bottom: 10px; }
.confirm-phone-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 4px;
  font-size: 13.5px;
}
.confirm-phone-list li {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 6px 0;
  border-top: 1px solid rgba(157, 27, 32, 0.12);
}
.confirm-phone-list li:first-child { border-top: 0; }
.confirm-phone-country { color: var(--text-muted); }
.confirm-phone-list a {
  color: var(--green-dark);
  text-decoration: none;
  font-family: 'JetBrains Mono', Menlo, Consolas, monospace;
  font-weight: 600;
}
.confirm-phone-list a:hover { text-decoration: underline; }

@media (max-width: 600px) {
  .title { font-size: 40px; }
  .page { padding: 0 4px; }
  .form-inner { padding: 22px 20px; }
  .topbar { padding: 18px 20px; }
  .topbar { flex-direction: column; align-items: flex-start; gap: 8px; }
  .settings-main { padding: 0 16px 60px; }
}